3 tips for more mindful communication in the workplace.
As a business owner or leader, communication is one of the top skills that will give you a competitive edge. Your business depends on your ability to communicate to - and with - your clients, customers, and employees. If you’re looking to improve your communication skills, it starts with being more mindful of the weight of your words and the message you may be unconsciously sending to the conversation participants.
Listen to understand. This is important regardless of who you are speaking with. Don’t spend the time listening trying to craft your response - listen to truly understand. This will not only allow you to gain the most amount of information, but will also create an atmosphere of active listening that the speaker will appreciate. If you are having trouble with this, make a point of repeating back the main talking points to ensure you truly understand.
Notice body language. This is the best indicator of whether your message is being received as you intended it. If not, you may need to shift your delivery to ensure that the message is clear. This is particularly necessary when dealing with a highly emotional situation - like an angry customer or an upset employee - so that you are able to bring the energy down and switch into a more constructive space. Also, pay attention to what your body language is saying - for example, tapping away on your computer or phone while someone is speaking says “I don’t have time for you right now.”
Pay attention to power dynamics. In many conversations, there is going to be power dynamics at play - whether it is parent/child, owner/employee, teacher/student, etc. Be cognizant that if you are in a power position, your words will take on more weight than those of a peer and make sure to adjust accordingly. This likely includes softening your approach if you have to deliver feedback.
Better communication starts by being more mindful. Try to notice the above throughout your workday today!
-Valerie